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Answers before you book
Everything you would otherwise open a review site to find out. If something is missing, ask us.
Finding us
Where exactly is the hotel?
In the centre of the medieval old town of Rethymno, Crete, a few steps from the Venetian harbour and under the Fortezza. House of Europe, at Nikolaou Plastira 4, is the reception and where all seven suites are. Guests of House of Europe and the Gateway Suites check in there. Phos, the second building, is on Fotaki 10. It has self check-in, and we send the instructions before you arrive. The hotel also holds addresses at Psaron 2 and Damvergi 26.
Is there parking?
There is free parking nearby when there is space on the day you arrive; it cannot be reserved. Guests of the Gateway Suites receive a parking card, subject to availability. Paid public parking, charged by the hour, is close by, and at Phos the municipal parking may carry a charge. For the Residence of the Old Port, paid parking is about 150 metres away, at €15 a day.
How do I get here from the airport?
Rethymno sits between Chania and Heraklion airports. Our own chauffeur can meet you at either airport, or at the port, and bring you in, at an extra charge. Let us know your arrival time and we will arrange it.
The rooms
What is the difference between House of Europe and Phos?
House of Europe is the first building, at Nikolaou Plastira 4. Reception is there, buffet breakfast is served there for an extra charge, and all seven suites are there. It was once the University of Crete's guest house. Phos, whose name is the Greek word for light, is the second building, a few metres away: seven rooms, numbered one to seven, with self check-in, and the quieter of the two. The Residence of the Old Port is a separate house by the harbour.
Do any of the rooms have a pool or a hot tub?
All seven suites have water outdoors. Zoi, Eros and Agapi each have a private hot tub, and Evexia has a hot tub set into its terrace, above the waterfront. Pathos has a hot tub in the courtyard beside it, and Elpida guests share an outdoor hot tub. Harmony has a heated private plunge pool in its own secluded interior courtyard, so the water is warm whatever the month. There is no communal pool — the sea is a short walk away.
Are any rooms adults only?
No. Children are welcome in every suite and room. For a family, Harmony sleeps up to four, with a king bed and two sofa beds, and Phos has triple and quadruple rooms.
When were the rooms last renovated?
House of Europe was renovated in May 2020, and Phos in June 2019. Housekeeping is arranged according to the length of your stay.
Staying here
Is breakfast included?
No. Breakfast is not included in any stay. Buffet breakfast is available for an extra charge at House of Europe, and can be served in your room. Guests of the Gateway Suites can also order a Morning Box by 21:00 the day before: €6.90 per person, €9.90 per person with coffee, or €19.80 for two with two coffees.
What time does reception close?
Reception is open until 23:00, at House of Europe, Nikolaou Plastira 4. If your flight lands later than that, tell us in advance and somebody will be there to meet you.
What time is check-in?
Check-in is from 16:00 to 23:00. Check-out is by 11:00 at House of Europe and the Gateway Suites, and by 10:00 at Phos. At House of Europe your key is waiting at reception; Phos has self check-in, with the instructions sent before you arrive. Tell us when you land.
Can I bring my dog?
Pets are not accommodated.
How noisy is it?
The old town is alive, and that is much of its pleasure. Sea-facing rooms sit closest to the cafés and bars and can be lively. Rooms have soundproof windows. If you sleep lightly, ask us and we will place you accordingly.
Is there Wi-Fi?
Yes, free Wi-Fi throughout, and soundproofed rooms with a desk to work at.
Getting help
Is the hotel accessible?
The suite Agapi was designed for wheelchair users: step-free access with a private entrance from the side street, a roll-in shower, and a toilet with grab rails. Please contact us before booking so we can confirm the route into the building suits you. The old town is historic, and its lanes are cobbled.
What languages are spoken?
English and Greek.
Can I cancel or change my booking?
That depends on the rate you book. There are two kinds: a flexible rate, which can be cancelled or changed until the day before arrival, and a non-refundable rate. The terms of the rate you choose are shown before you book and repeated in your confirmation email.
Can you change a reservation I made through a booking website?
No. A reservation made through a booking website can only be changed or cancelled through that website, so please contact them directly.